Internal Help Desk

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Submit incidents and requests, then follow IT status updates without exposing other employees' tickets.

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HCFC Help Desk IT Service Center

Internal Help Desk

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A clear view of requests that need attention.

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SERVICE OVERVIEW

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Review current workload, deadlines, and recent activity.

SERVICE QUEUE

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TODAY'S FOCUS

Items needing attention

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MY SERVICE OVERVIEW

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Review the current status of your requests.

New ticket

Share the affected department, what happened, and any screenshot that helps IT understand the issue.

System / Service Scope

Infrastructure

Infrastructure failure, including computers, peripherals, or phones.
Network connection issues.
Employee account cannot log in.

Purchase

On board or off board account setup and deactivation.
IT equipment purchase.
License assignment or application installation.
Shared file access permissions.
General questions or consultation.

Department Priority

P4: Low / Purchase, Non-Urgent

The request is non-urgent, such as an enhancement, report, configuration change, or improvement. It will be reviewed and scheduled based on priority and available resources.

P3: Medium / Normal Business Support

The issue affects one user, a small group, or a non-critical function while normal business operations can continue. It will be handled through the standard IT queue.

P2: High / Major Business Impact

An important business process is significantly affected, but work can continue through a workaround or limited operation. IT will prioritize the issue to reduce business disruption.

P1: Critical / Business Stopped

A core system or critical business process is down, with major business impact and no practical workaround. Immediate IT attention is required.

If you select P1 or P2, please explain the reason in Description.

Subject Description

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My tickets

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Submitter System / Service Scope Category Subject Priority Date Expected Closing Date

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